Social Service Assistant – Bi-lingual – (Spanish & English) – Department of Human Services

Under direction, performs paraprofessional work involved in the operations of a social service program; gathers and records significant social, financial, and pertinent information about their clients and/or implements selected aspects of the program; does other related duties as required.

Knowledge and Abilities:

• Obtains and processes new client applications for home delivered meal service including nutrition screening; enters data in State mandated SAMS computer program
• Responds to telephone inquiries regarding Meals on Wheels program in a timely manner and ensures information received is accurate
• Fields incoming telephone calls from clients to suspend/resume service
• Handles client comments and complaints calmly and politely; ensures that client issues are sufficiently resolved
• Replies immediately to driver questions, follows up and assures well-being of clients who did not answer the door upon attempted delivery by MOW driver, contacts local police for wellbeing check when necessary
• Updates driver route listings daily to ensure accurate delivery information and client satisfaction
• Conducts semi-annual reassessments including nutrition screening; enters data, assess results, makes appropriate referral based on assessment
• Supports coworkers with SFMNP (Farmer’s Market vouchers), congregate nutrition and HealthEASE wellness programs
• Gives basic instruction to clients in such matters as menu planning, meal preparation, determining caloric content of various foods, and food preservation
• Participates in community health fairs and elicits prospective client’s enrollment in the nutritional program
• Assists dietitians in counseling clients regarding food safety to improve their nutritional status
• Performs other tasks and duties as assigned by supervisor

Schedule:

• 40 hours per week, Monday – Friday

Education Requirements:

• Associate degree from an accredited college with a major course of study in nutrition care or dietetics

Other Requirements:

• Bilingual Spanish/English – must be able to read, write, speak, understand, and communicate in Spanish and English.

Please send employment application to This email address is being protected from spambots. You need JavaScript enabled to view it. – put in subject line job applying for, thank you.

The County of Bergen is an Equal Employment Opportunity (EEO) Employer.