Home of Bergen County Communications

Charles Schwartz, Director 

Bergen County Public Safety Operations Center - PSOC

285 Campgaw Road 

Mahwah, NJ 07430 

Ph: 201-785-8500

The Bergen County Communications Center is home to Bergen County's 9-1-1 and dispatch operations. We serve 21 towns and act as a 9-1-1 secondary alternate call routing center for all of Bergen County, other county agencies and All County Emergency Resource Phone Service. 

If you are interested in a career as a Public Safety Telecommunicator please contact

careers@bcpsoc.com

Mission Statement

The mission of the Bergen County Communications Center is to provide courteous, prompt and professional service to all we serve.

Communications is the vital link between the citizens of Bergen County and the emergency services that they may require.

We are committed to providing each 9-1-1 call with compassion and accuracy to facilitate the dispatch of police, fire and emergency medical services.

Our Public Safety Telecommunicators are committed to providing reliable communication and information to our first responders.

We strive to continuously improve through training, public feedback, and team work.

Communications will utilize our technology and experience and will continue to grow to fulfill the needs of our county and all who pass through it.

Calls for Service in 2023

Non 9-1-1 Emergency / Adminstrative Calls: 478,940

9-1-1 Calls:  109,098

2023 Total Number of 9-1-1 & Administrative Calls: 588,038

Calls for Service in 2022

Non 9-1-1 Emergency / Adminstrative Calls: 411,033

9-1-1 Calls:  98,070

2022 Total Number of 9-1-1 & Administrative Calls: 509,103

Calls for Service in 2017

Non 9-1-1 Emergency / Adminstrative Calls: 396,342

9-1-1 Calls:  82,497

2017 Total Number of 9-1-1 & Administrative Calls: 478,839

Calls for Service in 2016

Non 9-1-1 Emergency / Adminstrative Calls: 176,790

9-1-1 Calls: 78,493

2017 Total Number of 9-1-1 & Administrative Calls: 255,283

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